FREQUENTLY ASKED QUESTIONS
Yes, at Sheikha Cosmetics, we ensure that the product you receive matches exactly the pictures displayed on our website. All images are high-quality and accurately represent the actual product. However, slight variations in packaging may occur due to manufacturer updates. If you have any concerns, feel free to contact our customer support team
You can view your sales receipt through your account on Sheikha Cosmetics. Simply log in, go to the "My Orders" section, and select the order you want to view the receipt for. A copy of the receipt will also be sent to your email after completing the purchase. If you need further assistance, feel free to contact our customer support team
You can return an item within 3 days of receiving your order, provided it is unused and in its original packaging. To process a return, please follow these steps:
- Contact customer service via email or WhatsApp to request a return.
- Provide a reason for the return and attach photos of the item (if needed).
- Ship the item back using our approved courier service.
- Receive a refund or replacement once the item is inspected and approved
Yes, we always strive to restock out-of-stock items as soon as possible. You can select the "Notify Me" option on the product page to receive an alert when it becomes available again. You can also contact our customer service team for an estimated restock date
We offer shipping to most locations. You can have your order delivered to your home, workplace, or any other preferred address within our delivery coverage. During checkout, you will be able to enter your shipping address and select the available delivery option for your area